Privacy Policy · The Bellavino Experience

Your data

Last updated 18 October 2026

This explains what personal information The Bellavino Experience collects when you use this website or buy tickets, why we collect it, and your rights under Ghana’s Data Protection Act, 2012 (Act 843). Contact us any time at support@thebellavinoexperience.com.

What we collect

When you buy tickets: your name, email address and phone number, the tickets you bought, the amount paid and any discount code used.
When someone passes you a ticket (or you pass one on): the name and email address of the new holder, and a record of the transfer.
At the door: the time your ticket was scanned.
When you contact us on WhatsApp or email: whatever you send us.

We don’t see or store your card or Mobile Money details. Paystack handles payments directly. We don’t use advertising or tracking pixels on this website.

Why we use it

To issue, email and check your tickets, and to let you manage and transfer them.
To verify payments, prevent fraud and handle refunds.
To contact you about the event you bought for, for example changes to the date, venue or entry details.
To answer your questions.

We use your information because it’s needed to provide the tickets you asked for, and to meet our legal obligations. We don’t sell it.

Who processes it for us

Paystack: payments and refunds.
Supabase: our database, where orders and tickets are stored.
Resend: sends your ticket emails.
Sentry: tells us when something on the website breaks. It’s set up not to receive your name, email or phone number.
Our hosting provider (currently Vercel, later Cloudflare): runs the website.

Some of these companies store data outside Ghana (for example in the European Union or the United States). We only use providers that protect personal data with appropriate security.

How long we keep it

We keep ticket and order records for up to 2 years after the event, so we can handle refunds, disputes and our accounting, unless the law requires us to keep them longer. After that we delete or anonymise them.

Your rights

Under the Data Protection Act you can ask us to:

tell you what personal information we hold about you, and give you a copy;
correct information that’s wrong (for example a misspelt name or email on a ticket);
delete your information, where we don’t need to keep it for a legal reason;
stop contacting you about anything other than the tickets you bought.

Email support@thebellavinoexperience.com and we’ll reply within 21 days. You can also complain to Ghana’s Data Protection Commission.

Cookies